Shipping & Exchange Policy
At China Mart, we are committed to providing a smooth shopping experience and ensuring that your orders are delivered safely and efficiently. Please review our Shipping & Exchange Policy below.
Shipping Information
Order Processing
All orders are processed after order confirmation. Orders are typically prepared and dispatched within 1–2 business days.
Delivery Time
Estimated delivery times are as follows:
- Karachi: 1–3 Business Days
- Major Cities: 2–5 Business Days
- Other Areas: 3–7 Business Days
Please note that delivery times may vary due to public holidays, weather conditions, courier delays, or high order volumes.
Nationwide Delivery
We deliver to customers across Pakistan through trusted courier partners to ensure reliable and secure shipping.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, tracking information may be provided so you can monitor the delivery status of your package.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. China Mart is not responsible for courier-related delays.
Exchange Policy
Customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may request an exchange.
Exchange Eligibility
Products may qualify for exchange if:
- The wrong item was delivered.
- The product arrived damaged during shipping.
- The item has a manufacturing defect.
- The product received is different from the item ordered.
Exchange Request Timeframe
Customers must contact our support team within 7 days of receiving the order to request an exchange.
Exchange Conditions
To be eligible for an exchange:
- The product must be unused and in its original condition.
- Original packaging, accessories, manuals, and included items must be returned.
- The product must not show signs of misuse, accidental damage, or unauthorized modifications.
Non-Eligible Exchange Items
Exchange requests may not be accepted for:
- Products damaged due to customer misuse.
- Items returned without original packaging.
- Products showing signs of wear, damage, or alteration after delivery.
- Requests made after the specified exchange period.
Exchange Approval Process
Once the product is received and inspected, our team will review the request. If approved, a replacement product will be dispatched as soon as possible, subject to stock availability.
Exchange Shipping Costs
If the exchange is due to an error on our part (wrong item, damaged item, or manufacturing defect), China Mart may cover the exchange shipping costs. In other cases, shipping charges may be the responsibility of the customer.